In part 3 of our Insurance Customer Journey Blog Series, we delve more into why customer journey mapping is critical for insurers today and how an end-to-end journey perspective ensures better outcomes

Why should insurers pay attention to the customer journey? Because if you don’t, the journey...

Mobile technology is changing many aspects of daily life, and that includes the way people pay for things. During the pandemic, mobile payments took on a greater importance, but tremendous potential remains untapped. Here’s a look at the current trends in mobile payments.

The Pandemic Gave Mobile...

In our Insurance Customer Journey Blog Series, we discuss why reimagining the customer journey is critical, where the current improvement gaps among insurers lie, and further delve into ways these gaps can be addressed. Here in part 2, we take a deeper look at the value of digital engagement, its...