In our Insurance Customer Journey Blog Series, we discuss why reimagining the customer journey is critical, where the current improvement gaps among insurers lie, and further delve into ways these gaps can be addressed. Here in part 2, we take a deeper look at the value of digital engagement, its...

In March 2020, the Merriam-Webster Dictionary added contactless to its word list¹. They define it as relating to or “being a technological system (as for making payments) where information is transmitted without physical contact”.

The sudden rise to fame of contactless payments is also noted by...

To account for a reduction in driving during the pandemic, auto insurers gave back more than $18 billion in premiums, according to Insurance Journal¹. That’s a great deal of money, but unfortunately, not all auto insurance customers noticed. A J.D. Power study² found that only about 52% of auto...