To account for a reduction in driving during the pandemic, auto insurers gave back more than $18 billion in premiums, according to Insurance Journal¹. That’s a great deal of money, but unfortunately, not all auto insurance customers noticed. A J.D. Power study² found that only about 52% of auto insurance customers knew about the refunds. Those who were aware of the refunds had a more positive perception of their insurer’s brand than those who did not.

Developer Hubs are giving companies the tools they need to keep up with digital disruption and the API trend.

In this Insurance Customer Journey Blog Series, we’ll discuss why reimagining the customer journey is critical, where the current improvement gaps among insurers lie, and further delve into ways these gaps can be addressed.

Today’s companies and consumers expect digital options in their daily transactions, and insurance claim payments are no exception. Increasingly, insurance carriers are looking to replace costly paper checks with more modern alternatives. And although ACH has been a great initial step into quicker fund transfer, virtual claim payments are fast becoming a smart check replacement because of the additional benefits they offer.

The Telephone Compliance Protection Act (TCPA) was enacted in 1991.The law places restrictions on telemarketing calls, the use of automatic telephone dialing systems (ATDS) and the use of pre-recorded or artificial voice messages. Updates to the TCPA include the creation of the Do Not Call Registry in 2003.