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Digital Engagement Engenders Transparency & Trust
In March 2020, the Merriam-Webster Dictionary added contactless to its word list1. They define it as relating to or “being a technological system (as for making payments) where information is transmitted without physical contact”.
To account for a reduction in driving during the pandemic, auto insurers gave back more than $18 billion in premiums, according to Insurance Journal1. That’s a great deal of money, but unfortunately, not all auto insurance customers noticed. A J.D. Power study2 found that only about 52% of auto insurance customers knew about the refunds. Those who were aware of the refunds had a more positive perception of their insurer’s brand than those who did not.
Developer Hubs are giving companies the tools they need to keep up with digital disruption and the API trend.
In this Insurance Customer Journey Blog Series, we’ll discuss why reimagining the customer journey is critical, where the current improvement gaps among insurers lie, and further delve into ways these gaps can be addressed.