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11 min read

Insurance Industry: 12 Trends for 2021

By Patricia Moore on May 3, 2021 12:44:23 PM

As we enter the new year, it’s once again time to examine the industry trends and emerging technologies that are shaping insurance in 2021. Unquestionably, this past year has brought severe and unexpected challenges to businesses and consumers worldwide. At the same time, we’ve learned some valuable lessons, including the critical importance of both planning and agility when building out a long-term growth strategy. By infusing decisive action with flexibility, your organization can continue making progress and serving customers, regardless of changing circumstances.

Topics: Industry Trends Technology & Innovation
3 min read

Build a Digital Center of Excellence  on These Four Cornerstones

By The One Inc Content Team on Mar 18, 2021 11:13:51 AM

Digitization is finally gaining momentum in the insurance industry. TransUnion has identified insurance digitization as one of the four insurance trends resulting from COVID-19. Digitization efforts grew 20% in the past year, and rapid digitization is expected to strengthen in 2021.

Topics: Digital Center of Excellence
3 min read

6 Challenges to Digital Payment Adoption in the Insurance Industry

By The One Inc Content Team on Feb 11, 2021 10:28:25 AM

Insurance payments are going digital. Many insurers already accept inbound premium payments from policyholders. Now outbound claims payments are also catching on. These changes will bring benefits to both insurance companies and insurance customers. However, before these benefits can be realized, there are six challenges that must be overcome.

Topics: Payments #GoDigital
2 min read

The World of Vendor Payments (Claim Payment Challenge Part 4)

By Anne Freitas on Feb 4, 2021 6:30:00 AM

In part 3 of this four-part series, we explained the complexities of mortgagee property claim payments. Here in our final series installment, we take a deeper look into the world of vendor payments: the challenges of bulk payments, the need for detailed remittance information, and benefit of real-time reconciliation.

Topics: Payments Vendor Payments
4 min read

Optimizing the Customer Experience for Mortgagee Property Claim Payments (Claim Payment Challenge Part 3)

By Anne Freitas on Jan 28, 2021 6:30:00 AM

In part 2 of this four-part series, we took a deeper look into the pain points of lienholder payment, what’s involved with the auto total loss process, and the benefits digitization can provide. Here in part 3, we delve into the cumbersome process of mortgagee property claim payments, the difference between monitored and non-monitored claims, and the opportunity to optimize the customer experience.

Topics: Payments Mortgagee Claim