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2 min read

Driving Customer Innovation and Value Together: The Power of Ecosystems

By Anne Freitas on Jan 19, 2021 6:00:00 AM

Changes in consumer behavior toward digital demand increased exponentially in 2020. As Satya Nadella, Microsoft’s CEO stated last year, “We’ve seen two years’ worth of digital transformation in two months.” The increasing customer demand for a superior digital experience has driven the need for insurers to accelerate their digital strategies. Meeting the ever evolving and increasing digital needs and expectations of today’s customer requires insurers to be able to pivot quickly and get to market even faster, while still focusing on cost savings, operational efficiency and business continuity. It would be almost impossible for an insurer to have the resources and expert capabilities to handle these challenges on their own. It takes strategic partnerships and a strong ecosystem for insurers to be able to provide a truly personalized digital customer experience. Partner ecosystems also play a pivotal role in an insurer’s ability to innovate and grow.

Topics: Technology & Innovation guidewire
3 min read

The Claim Payment Challenge: Simplifying Multi-Party Payments (Part 1)

By Anne Freitas on Jan 14, 2021 6:00:00 AM

Not only is paper check payment much slower (5-7 days) and more expensive (10x more) than digital payments, but it also comes with four inherent insurer payment challenges: multi-party payments, lienholder payments, mortgagee payments, and vendor payments. In this four-part series, we’ll discuss these insurance payment challenges and how digital transformation addresses them. We’ll provide an overview of multi-party payments in part 1, further delve into total loss lienholder payments in part 2, learn about the complexities of mortgagee property claim payments in part 3, and finally take a look at the world of vendor payments in part 4.

Topics: Payments
3 min read

How to Reduce Time-to-Close Through Automation

By The One Inc Content Team on Dec 17, 2020 6:00:00 AM

In the claims process, speed matters. The 2019 J.D. Power U.S. Auto Claims Satisfaction Study found that customer satisfaction with the claims process had reached an all-time high, an improvement that was fueled by shorter cycle times.

Topics: Technology & Innovation Claims
3 min read

The Four C’s of a Modern Customer Experience

By The One Inc Content Team on Dec 2, 2020 6:00:00 AM

Want to keep your policyholders? Then you better keep them happy. There are almost no second chances. In today’s switching economy, you can’t count on loyalty.

Topics: Customer Experience
3 min read

Sharpen Your Combined Ratio with Three Digital Insurance Advancements

By The One Inc Content Team on Nov 19, 2020 7:00:00 AM

Insurers are under increased pressure to improve their profitability, and digitalization provides a clear way forward.

Topics: Technology & Innovation Profits & Loss