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This Privacy Policy was last updated January 18, 2017.

As a leading provider of payment management services, privacy and data protection are of the utmost importance to One Inc and its subsidiaries (collectively “One Inc”).

This Privacy Policy details One Inc’s policies with respect to the handling of personally identifiable information (“Personal Information”) submitted to or otherwise collected by One Inc via One Inc’s website(s), mobile application(s), and/or in the course of providing its payment processing services (collectively the “Services”). One Inc will use and disclose Personal Information in accordance with the terms of this Privacy Policy.

Personal Information We Collect

Personal Information is information which can be used to identify an individual. We collect Personal Information any time the Services are used. The Personal Information collected includes information provided to us directly by individuals and that is provided to us by merchants or financial institutions. The collection of Personal Information described herein is necessary for use of the Services. This information includes but is not limited to:

  • Consumer Name
  • Contact information (such as email address, phone number, and mailing address)
  • Payment information

We collect other information, such as:

  • IP address and information about the device used to access the Services
  • How and which Services are used
  • Merchant and merchant account information, including account information we may gather from third party sources
  • Information provided to us through means such as social media or when you contact us through our website

We also may collect or compile other information about you which does not identify you. We may use or share any other information with third parties for any lawful purpose.

Use of Cookies

One Inc and its third party service providers use certain tools to collect information about users browsing our website. These tools use cookies which are small text files that are stored on a user’s computer hard drive. The cookies are used, among other things, to improve website performance, to provide customized viewing options, to compile statistical reports on website activity. We also use cookies to recognize customers or a previous visitor of our website, or to pre-populate website forms. Such information may be disclosed to third parties to provide any of the activities mentioned above on behalf of One Inc

To find out more about cookies, including browser-specific instructions on how to restrict or block cookies, go to http://www.allaboutcookies.org. Remember, though, without cookies, users may not be able to take full advantage of all of our website features.

How we use Personal Information

Usage and disclosure of Personal Information varies based on a party’s relationship with One Inc One Inc primarily uses this information to provide the Services and related features and to

  • Facilitate the processing of payment transactions
  • Respond to requests and inquiries
  • Provide support services
  • Send administrative information, such as changes to our terms, conditions, and policies
  • Analyze and monitor Services usage and to make improvements
  • Help secure the Services
  • Help personalize our Services
  • Communicate about other One Inc services or those of our affiliates or other third parties
  • To make contact, directly or through a third party vendor, to complete a survey or questionnaire
  • Compile information for use on an aggregated and de-identified basis
  • Perform other activities with consent

How we share Personal Information

We will only share Personal Information as described in this policy. Specifically, we may share Personal Information:

  • As necessary to perform the Services and to complete payment transactions
  • With companies and vendors that help us to operate our business by providing services
  • With third parties that have contracted with One Inc to perform certain functions on our behalf
  • To comply with law or other legal obligations such as responding to subpoenas, or other requests from public and government agencies, including laws and other legal obligations outside a party’s country of residence
  • To protect our rights, operations or property, or that of our users
  • To investigate, prevent, or take action regarding potential or suspected illegal activities, fraud, threats to the personal safety of any person, or violations of the Service’s terms and conditions
  • With other companies that control, are controlled by, or are under common control with One Inc This includes its subsidiaries and parent companies
  • With a purchaser of all or a unit of One Inc (or the majority of One Inc’s or its unit’s assets), a merger, acquisition, or internal reorganization of One Inc or a unit of One Inc
  • With consent

Choices

Users can choose not to provide us Personal Information when you use our website(s) or mobile application(s). However if the information request is not identified as optional and a user chooses to not provide required Personal information, then the user may not be able to use the features of the website or mobile application.

Third Parties and Linked services

One Inc is not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, including any Personal Information disclosed to other organizations through or in connection with the Services.

The inclusion of a link on the One Inc website does not imply endorsement of the linked site or service by One Inc

Changes to this Privacy Policy

We may change this privacy policy at any time by posting an updated privacy policy.

Retention Period

We will retain Personal Information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by applicable law or regulation.

Use of the Services by Minors

The Services are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Services.

How to contact One Inc regarding your privacy concerns and questions

If you have questions or comments about our privacy practices, or if you want One Inc to correct your Information that is stored on One Inc systems, please submit your request in writing to:

One Inc
620 Coolidge Dr, Suite 200
Folsom, CA 95630
ATTN: Data Use and Privacy Office
Fax: (866) 343-6939

Subject to our ability to verify your request, One Inc will correct the information within thirty (30) days of receipt of your request.

Disclaimer

Notice

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS SITE AND ANY PAGES THEREOF, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS BELOW, DO NOT ACCESS THIS SITE, OR ANY PAGES THEREOF.

Trademarks

One Inc is a trademark and service mark of One Inc and is used throughout the world. One Inc also claim rights in certain other trademarks and service marks contained in these web pages. 

Use of Information and Materials

The information and materials contained in these pages, and the terms, conditions, and descriptions that appear, are subject to change. Unauthorized use of One Inc’s websites and systems including but not limited to unauthorized entry into One Inc’s systems or misuse of any information posted on a site is strictly prohibited.

Links

THIS SITE MAY CONTAIN LINKS TO WEB SITES CONTROLLED OR OFFERED BY THIRD PARTIES (NON-AFFILIATES OF One Inc). One Inc HEREBY DISCLAIMS LIABILITY FOR, ANY INFORMATION, MATERIALS, PRODUCTS OR SERVICES POSTED OR OFFERED AT ANY OF THE THIRD PARTY SITES LINKED TO THIS WEB SITE. BY CREATING A LINK TO A THIRD PARTY WEB SITE, One Inc DOES NOT ENDORSE OR RECOMMEND ANY PRODUCTS OR SERVICES OFFERED OR INFORMATION CONTAINED AT THAT WEB SITE, NOR IS One Inc LIABLE FOR ANY FAILURE OF PRODUCTS OR SERVICES OFFERED OR ADVERTISED AT THOSE SITES. SUCH THIRD PARTY MAY HAVE A PRIVACY POLICY DIFFERENT FROM THAT OF One Inc AND THE THIRD PARTY WEBSITE MAY PROVIDE LESS SECURITY THAN THE One Inc SITE. 

No Warranty

THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING TEXT, GRAPHICS, LINKS OR OTHER ITEMS ARE PROVIDED “AS IS”, “AS AVAILABLE”. One Inc DOES NOT WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF THIS INFORMATION AND MATERIALS AND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS. NO WARRANTY OF ANY KIND, IMPLIED, EXPRESSED OR STATUTORY INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND FREEDOM FROM COMPUTER VIRUS, IS GIVEN IN CONJUNCTION WITH THE INFORMATION AND MATERIALS. 

Limitation of Liability

IN NO EVENT WILL One IncBE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES ARISING IN CONNECTION WITH THIS SITE OR ANY LINKED SITE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF One Inc, OR REPRESENTATIVES THEREOF, ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES. 

Availability

This site is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation. 

Additional Terms

Certain sections or pages on this site may contain separate terms and conditions, which are in addition to these terms and conditions. In the event of a conflict, the additional terms and conditions will govern for those sections or pages. 

TRANSFER OF YOUR PERSONAL INFORMATION

Except as otherwise described in this statement, personal information you provide via the Site will not be sold.  However, we may share access to your Personal Information as necessary to provide you with the Services you request or as otherwise required by applicable law.

Service providers - We may share information, including personal and financial information, with third parties that perform certain services on our behalf. These services may include fulfilling transactions, providing customer service and marketing assistance, performing business and sales analysis, ad tracking and analytics, supporting our Service functionality, and supporting contests, sweepstakes, surveys and other features offered through our Service. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

Legal Compliance - We may share information, including personal and financial information, in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.

Fraud Prevention - We may share information, including personal and financial information, when we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Terms of Use or other agreements or policies. In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Aggregated and/or Non-Personal Information – We may use and share non-personal, de-identified, pseudonymous, or aggregated information we collect under any of the above circumstances.  We may also share it with other third parties to develop and deliver targeted advertising on our Site and on websites or applications of third parties, and to analyze and report on advertising you see.  We may combine non-personal information we collect with additional non-personal information collected from other sources.  We also may share aggregated, non-personal information, or personal information in hashed, non-human readable form, with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis or other business purposes.

USE OF COOKIES

The Site uses “cookies” so that we can recognize you and determine when you revisit One Inc and to provide a more personalized experience. A "cookie" is a small amount of data, which often includes an anonymous unique identifier, which our Site stores on the hard drive of your computer through your browser. Most browsers are set up to accept cookies, but you can usually change your browser settings to refuse them. One Inc does not use cookies to retrieve personal information about you from your computer.

One Inc uses cookies to:

  • Recognize you so that you can log in to our Site and access your account information.
  • Evaluate how many people return to our Site and measure the traffic to various areas of the Site.
  • Track the way you use our promotions, contests, and sales.
  • Personalize a user’s experience on the Site and target our advertisements based on your current or previous use of our web site and any keywords you use on internet search engines to locate our Site.
  • Identify to third-party advertisers that you have visited the Site, so that these third-party advertisers may serve ads on our behalf.

YOUR PERSONAL INFORMATION RIGHTS

We take reasonable steps to help ensure that the Personal Information we collect from you is accurate, complete and current. In addition to accessing your Personal Information through the app or website, you may also request access to your Personal Information, request that erroneous or inaccurate Personal Information be updated, or (in certain circumstances) request deletion of your Personal Information, by contacting us via telephone at the toll-free number listed below, via email at privacyinquiries@oneincsystems.com, or writing us at the mailing address listed below. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

You also may close your account or withdraw consent to processing of your data at any time by visiting the "Settings" page for your account. In those instances, we will retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our service or our users, or take other actions otherwise permitted by law.  In addition, if certain information has already been provided to third parties (excluding processors) as described in this Privacy Policy, retention of that information may be subject to those third parties' policies.

We will respond promptly to your requests in accordance with applicable law and will try to respond to all legitimate requests within 45 days. Occasionally it may take us longer than 45 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. For your protection, we may only implement requests with respect to the personal information associated with the email address that you use to send us your request, and we may need to verify your identity before implementing your request. We may decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain personal information for a longer period for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes.

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Site because such information may be required in order for you to register as a user, purchase products or services, participate in a contest, promotion, survey, or sweepstakes, ask a question, or initiate other transactions.

You have the right to be free from discrimination for exercising your rights under the California Consumer Privacy Act. One Inc does not discriminate against California residents for exercising their rights under the CCPA by:

  • Denying you goods or services.
  • Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Providing you a different level or quality of goods or services.
  • Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Submitting Verifiable Consumer Requests

The verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

To verify a consumer request, consumers will be asked to provide:

  • Name
  • Phone Number
  • Email Address
  • Mailing Address
  • Matching pieces of personal information maintained by the Company in a signed declaration.

In response to the requests, consumers will be asked to confirm more than one data point of personal information maintained by the Company to verify their identity. We cannot provide personal information to consumers if we cannot verify your identity or authorization to make the request.

Authorized Agents

You may be permitted by applicable law to designate an authorized agent to exercise certain rights on your behalf.  With the exception of authorized agents with power of attorney pursuant to Probate Code sections 4000 to 4465, consumers will be required to verify their own identity directly with the Company and provide written permission for an agent to act on their behalf.

CHOICE OF FUTURE COMMUNICATIONS

From time to time, One Inc and its controlled subsidiaries and affiliates may send you information about product and service offerings that may be of interest to you. At such a time, you will be given an opportunity to opt-out of future communications.

PROTECTION OF CHILDREN'S PERSONAL INFORMATION

The Site is intended for a general audience and we do not knowingly collect personal information from those under the age of 13.

DO NOT TRACK DISCLOSURE

Do Not Track (“DNT”) is a privacy preference that users can set in some web browsers.  DNT is a way for users to inform websites and services that they do not want certain information about their website visits collected over time and across websites or online services.  We are committed to providing you with meaningful choices about the information we collect; however, we do not currently recognize or respond to DNT signals, as the Internet industry works toward defining exactly what DNT will mean, what it means to comply with DNT, and a common approach to responding to DNT signals.

CHANGES TO THIS STATEMENT

We may occasionally update this privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the Site constitutes your agreement to this privacy statement and any updates.

CONTACT AND ENFORCEMENT INFORMATION

One Inc welcomes your comments regarding this privacy statement. If you have questions regarding this statement, please contact One Inc at privacyinquiries@oneincsystems.com. If you believe that One Inc has not adhered to this privacy statement, please contact us at privacyinquiries@oneincsystems.com or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

ONE INC
620 Coolidge Drive Suite 200
Folsom, CA 95630
e-mail: privacyinquiries@oneincsystems.com
Ph: 866.343.6940
Fax: 866.343.6939