Regional insurer selects integrated software platform to expand payment channels, increase customer retention and streamline internal processes
October 20, 2016
Van Wert, Ohio and Folsom, California
Central Insurance Company, a U.S. Property/Casualty (P&C) insurer, and One, Inc., the leading provider of cloud-based insurance software, today announced that Central Insurance Company is leveraging the One, Inc. platform to enhance its payment channels.
Central found that ProcessOne®, ContactOne™ and PortalOne™ demonstrated advantages on multiple fronts, including speed to deployment, increased data security, reduced PCI compliance scope, and improved customer service, which will help them control costs, retain current customers and increase new business.
One, Inc.’s payments software will continue to give Central’s customers 24/7 accessibility to their policy information and enable them to make payments through their channel or device of choice. One, Inc. anticipates that the deployment of its solution will help Central improve internal processes, including daily cash reconciliation, and increase customer satisfaction through the use of both inbound and outbound IVR, which will allow their policyholders the option of self-service or direct contact with a Central team member.
“Central is committed to delivering the highest level of service to our customers, which means adopting technology that enables us to enhance the customer experience,” said Cindy Hurless, VP of Customer Services, Central Insurance. “One, Inc.’s integrated platform will also allow us to improve data security and streamline the reconciliation process. One, Inc.’s software is built for Insurance and we knew right away it was the right choice for us.”
“We’re excited to welcome Central as a One, Inc. customer,” said Christopher W. Ewing, President & CEO, One, Inc. “ProcessOne®, ContactOne™ and PortalOne™ were developed to solve the payment processing challenges that companies have, including improving data security and offering policyholders omnichannel policy and payment accessibility. We are confident that they will see a positive business impact immediately and will continue to see the benefits grow as their business expands.”
The Central Insurance Companies are comprised of Central Mutual Insurance Company and All America Insurance Company. Central writes over 350,000 insurance policies for policyholders in 20 states and is represented by local independent agents.
Founded as the Central Mutual Insurance Company in 1876, the Central Insurance Group of companies has evolved into a successful property and casualty group operating on a strong foundation of core values including Integrity in the way we operate our business; Relationships we develop working as a team and sharing in each other's successes; and Excellence achieved by never compromising on quality, providing superior performance, and pursuing continual improvements. Our commitment to excellence is reflected in our combined assets totaling over $1 billion and our A.M. Best rating of "A" Excellent.
ABOUT ONE, INC.
One, Inc. provides an integrated cloud-based platform designed to make it effortless to manage your business. We bring together core functions combined with data and analytics, CRM, payment processing and agency management—all in ONE modern solution—to provide a seamless approach to the customer experience. For more information, please visit www.oneincsystems.com