Reach more policyholders by messaging them in the digital channels they use most – text, email, social, and outbound phone IVR.
Proactively engage policyholders in the channels they use most, throughout the premiums and claims payment experience.
Check out the role of customer experience in insurance payments.
Configure two-way engagement channels with policyholders.
Set-up outbound messages triggered by important events around premiums and claims payments. With Pay by Text, policyholders can reply with “PAY” to your text to pay their premium.
Embed communication preferences via modal into a new or existing portal.
Allow policyholders to toggle on-and-off which channels they want to receive messages through.