With U.S. smartphone ownership at higher than 80%, adding digital engagement to your solutions is critical to improving both the quality and frequency of customer interactions. By allowing you to quickly connect with your insureds, digital engagement can:
With U.S. smartphone ownership at higher than 80%, adding digital engagement to your solutions is critical to improving both the quality and frequency of customer interactions. By allowing you to quickly connect with your insureds, digital engagement can:
Ability to configure two-way engagement channels with the policyholders. Engage through two-way text from first notice of loss (FNOL) to payment, email, outbound phone IVR, and smartphone. Accept payments securely through those same channels so policyholders don’t have to break from their current experience.
With Pay by Text, policyholders can reply with “PAY” to your text to pay their premium. Integrate
Embed communication preferences via modal into a new or existing portal. Allow policyholders to toggle on-and-off which channels they want to receive messages through.
Customers Say Frictionless Experiences Critical to Trust Building
Smart Communications Infographic