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Digital Engagement Increases Customer Retention

With U.S. smartphone ownership at higher than 80%, adding digital engagement to your solutions is critical to improving both the quality and frequency of customer interactions. By allowing you to quickly connect with your insureds, digital engagement can:

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Increase retention up to 10%

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Reduce call center volume

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Decrease loss ratio

Key Statistics


Customers Having NO engagement with their Insurers in 18 Mos.

Jan 2020 EY - Global Article

Customers Say Frictionless Experiences Critical to Trust Building

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Discover our platforms

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PremiumPay® 2.0

Align your payment experience with core systems and securely process credit card and ACH payments.

Explore PremiumPay 2.0

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Deliver fast, secure digital claim payments through payees’ preferred channels and methods.

Explore ClaimsPay

Want to know how it works?

Using digital engagement, insurers proactively engage policyholders to increase trust, transparency, and retention.

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