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Digital Engagement Increases Customer Retention

With U.S. smartphone ownership at higher than 80%, adding digital engagement to your solutions is critical to improving both the quality and frequency of customer interactions. By allowing you to quickly connect with your insureds, digital engagement can:

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Increase retention up to 10%

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Reduce call center volume

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Decrease loss ratio

Digital Engagement Enables Transparency & Trust

Reaching your policyholders quickly through their preferred digital channels is especially helpful during policy lifecycle events, such as pending cancellation notices, digital claim payment notifications, and reminders of upcoming renewals. Insurers can engage policyholders the following ways:

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Through Messaging

Configure two-way engagement channels with policyholders. Engage through text, email, outbound phone IVR, and smartphone.  Accept payments securely through those same channels so policyholders don’t have to break from their current experience.

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Through Pay by Text

With Pay by Text, policyholders can reply with “PAY” to your text to pay their premium.  Integrate to core policy, billing, and claims systems to engage policyholders at the right time.

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Portal and Modal Management

Embed communication preferences via modal into a new or existing portal. Allow policyholders to toggle on-and-off which channels they want to receive messages through.

Key Statistics

44%

Customers Having NO engagement with their Insurers in 18 Mos.

Jan 2020 EY - Global Article
95%

Customers Say Frictionless Experiences Critical to Trust Building

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Discover our platforms

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PremiumPay® 2.0

Align your payment experience with core systems and securely process credit card and ACH payments.

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ClaimsPay®

Deliver fast, secure digital claim payments through payees’ preferred channels and methods.

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Want to know how it works?

Using digital engagement, insurers proactively engage policyholders to increase trust, transparency, and retention.

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