With U.S. smartphone ownership at higher than 80%, adding digital engagement to your solutions is critical to improving both the quality and frequency of customer interactions. By allowing you to quickly connect with your insureds, digital engagement can:
Reaching your policyholders quickly through their preferred digital channels is especially helpful during policy lifecycle events, such as pending cancellation notices, digital claim payment notifications, and reminders of upcoming renewals. Insurers can engage policyholders the following ways:
Configure two-way engagement channels with policyholders. Engage through text, email, outbound phone IVR, and smartphone. Accept payments securely through those same channels so policyholders don’t have to break from their current experience.
With Pay by Text, policyholders can reply with “PAY” to your text to pay their premium. Integrate
Embed communication preferences via modal into a new or existing portal. Allow policyholders to toggle on-and-off which channels they want to receive messages through.
95%
Customers Say Frictionless Experiences Critical to Trust Building
Smart Communications Infographic
Align your payment experience with core systems and securely process credit card and ACH payments.
Deliver fast, secure digital claim payments through payees’ preferred channels and methods.
Using digital engagement, insurers proactively engage policyholders to increase trust, transparency, and retention.
