Digital Engagement Increases Customer Retention

With U.S. smartphone ownership at higher than 80%, adding digital engagement to your solutions is critical to improving both the quality and frequency of customer interactions. By allowing you to quickly connect with your insureds, digital engagement can:

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Increase retention up to 10%

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Reduce call center volume

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Decrease loss ratio

Key Statistics

44%

Customers Having NO engagement with their Insurers in 18 Mos.

Jan 2020 EY - Global Article
95%

Customers Say Frictionless Experiences Critical to Trust Building

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Discover our platforms

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PremiumPay® 2.0

Align your payment experience with core systems and securely process credit card and ACH payments.

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ClaimsPay®

Deliver fast, secure digital claim payments through payees’ preferred channels and methods.

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Want to know how it works?

Using digital engagement, insurers proactively engage policyholders to increase trust, transparency, and retention.

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