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CSR / Call Center
Customer Service Representatives (CSR) are Provided with Multiple Options to Capture and Complete the Payment while Chatting with the Policyholder.
Customer Service Representatives
Policyholders trust insurers to protect what is most important in their lives — especially their sensitive financial information. Customer Service Representatives (CSR) are on the front line for policyholders, collecting, processing, and storing various data, including card and account information. With One Inc’s CSR Payment Modal, CSRs can help policyholders add a new payment method to their wallet without taking card or account information over the phone. Instead, CSRs will leverage secure and user-friendly payment tools to capture payment information outside of their network to reduce the PCI scope and liability.
Call Center Solutions
Pay-by-link, Email – CSR sends a secure link from the call center to the policyholder’s email to capture the payment method.
Pay-by-link, text – CSR sends a secure link from the call center to a policyholder’s mobile device to capture the payment method.
At the call center, the CSR types in the policyholder’s payment information using a virtual keyboard on the CSR Payment Modal user interface. The virtual keyboard protects entered data from keystroke tracking software.
CSR Features and Benefits
One Inc’s CSRs and CSR online payment portal and modal provides convenience and security for policyholders whether they’re making a one-time payment for one policy, or several payments for multiple policies. The feature and benefits include:
A Frictionless Payment Experience
Reduces PCI Scope and Liability
Virtual Keyboard Prevents Fraud
Provides Secure Payment Acceptance
Increases Policyholder Loyalty and Engagement
Streamlines Workflows for Accepting Policyholder Payments
A CSR is Available to Help the Policyholder
CSR-Friendly User Interface Makes Payments Fast and Easy
AutoPay Manages Communications and Payment Preferences
One Inc’s CSRs and our Call Center provides convenience, speed and security for policyholders making a one-time payment for one policy, or making several payments for multiple policies.