Behind the Wheel of Trust: How Auto Claims Shape Customer Loyalty  

Sources of Insurance Claims Satisfaction 

• Payment Method Choice: 85% of claimants who could choose their payment method reported a positive claims experience.
• Rapid Disbursements: Paying claimants quickly and securely turns stressful challenges into loyalty-building moments.
• Clear Communication: 90% of catastrophe claimants and 91% of non-cat claimants who found communication clear were highly satisfied with their claims process.
• First Notice of Loss (FNOL) Excellence: An easy claims initiation process plays a critical role in creating happy customers.  

Download the full report for actionable insights to help you enhance the policyholder experience, streamline claims processes, and leverage payments as a competitive differentiator.