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The Benefits of Digital Payments: Operational Efficiencies Driving Customer Value

Workflow Challenges, Automation Opportunities, and Increasing Competitive Advantage

  • How can increasing operational efficiencies drive competitive advantage?
  • Why prioritize payment transformation to impact customer and agent experience?
  • What can insurers do to ease reconciliation burdens for Treasury & Accounting staff?
  • How do insurers’ cash application processes directly impact the ‘Moment of Truth’ for policyholders?
  • Are outbound payment processes optimized to handle today’s digital payment lifecycles?

One Inc Whitepaper

This white paper discusses the significant benefits that can be garnered across the enterprise from operational payment process transformation that lowers expenses, increases efficiencies and drives competitive advantage.

Reimagining the Back Office
is Critical

In today’s world, a superior omnichannel customer experience is the most sustainable competitive advantage an insurer can have. But while pursuing the digital transformation necessary to meet growing expectations for ease, speed and choice, insurers are also under extreme pressure to cut costs and decrease time to value. Can all of this be attained? Not without the agility and innovation necessary to reimagine the back office and improve operational efficiencies.