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The Pandemic Has Boosted Mobile Payments – But There’s Still Potential for Insurers to Tap
In March 2020, the Merriam-Webster Dictionary added contactless to its word list1. They define it as relating to or...
Oct 24, 2018 11:14:29 AM
The Internet of Things has provided opportunities for insurers to introduce new products, streamline processes, and improve customer service. However, if not appropriately managed, technology also provides a multitude of opportunities for cybercriminals.
In a recent survey conducted by Accenture, “Gaining Ground on the Cyber Attacker: 2018 State of Cyber Resilience,” insurance organizations survey reported being able to prevent 87% of all cyber attacks in 2017 — a 70% jump over the previous year.
Today, the insurance industry needs to be aware of the shifting changes in current and developing cyber liability risks that can put organizations at risk. They include:
Last year, Symantec recorded an average of 1,242 ransomware detections each day, with no slowdown as we move toward 2019. Unfortunately, a quick online search can provide interested individuals with a wide variety of information on becoming a hacker, including e-books, tutorials, and even how-to kits. Not only has this increased ransomware attacks, but it has made hackers privy to new tactics designed to cause even more destruction to systems besides the encrypting of files.
The cloud isn’t new; however, as insurance companies continue to gather vast amounts of big data, many will be looking to the cloud to increase their data storage capacity and modernize their legacy technologies. But the cloud isn’t bulletproof when it comes to cybercrimes. For example, while data stored in the cloud isn’t shared, the facilities where it is housed typically are. This can increase the risk of a malicious file being uploaded to the same server on which the insurance company stores its data. Where the server is located is another consideration, as privacy laws in other countries will differ.
According to Accenture, seven in 10 cyberattacks that occur in the insurance industry have originated from the inside (think phishing, social engineering, stolen financial information associated with premium payments, acquiring the identity of a claims processor, etc.). Today, as many insurers begin to modernize and streamline processes, they must close the gap on growing compliance issues to align with data security standards to better protect their network and customer information.
According to Accenture, organizations looking to improve business models while lessening their exposure to a cybercrime should begin with the protection and hardening of core assets by:
Cybercrimes are no longer an “if” — but a “when.” This is why organizations must be proactive and invest fully in the cybersecurity of their company by becoming aware of the risks and then taking the appropriate security measures. Today, many insurers are looking to incorporate some sort of automation into their cybersecurity practices to remove some manual processes and improve access management.
Today’s technology has allowed insurers to engage policyholders through the channels they use the most. As more companies begin to adopt digital payment platforms, it will become increasingly critical to process payments securely. One Inc. cleanses your network of sensitive payment data by capturing and tokenizing payment card information, so private financial information never touches your network, thereby eliminating the risk.
For information about how One Inc. can help you securely process policyholder payments through the channels your customers use every day, contact us today.
Chris Piwinski is a Product Marketing Manager at One Inc, focusing on “what’s now” and “what’s next” in insurance technology.
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