4 min read
Customer Journey Mapping: Meeting Insurance Customers Where They Are
In part 3 of our Insurance Customer Journey Blog Series, we delve more into why customer journey mapping is critical...
3 min read
Is Outsourcing Back-Office Functions Making the Insurance Industry More Future Ready?
According to Ernst & Young’s Global Insurance Trends Analysis 2018, the insurance industry not only showed steady growth in 2018, but also is estimated to increase by another three to four percent by the end of 2019. Insurers looking to capitalize on this financial trend and update systems are adopting strategies to ensure business operations are as streamlined and efficient as possible.
