Nodak Insurance Company, based in Fargo, North Dakota, has proudly served policyholders for over 75 years. Recognized as one of the top 50 property/casualty insurers in the nation, Nodak offers award-winning service and exceptional products with a steadfast focus on customer satisfaction.
Manual claim payment methods led to unnecessary costs, operational inefficiencies, and slower payment cycles.
Modern consumers sought faster, more seamless digital payment options, which outdated manual processes failed to deliver.
Paper-based systems drove up transaction costs, amplifying inefficiencies and straining resources.
Nodak partnered with One Inc to modernize its claims payment processes through the ClaimsPay® digital payments platform. This partnership delivered:
Efficient digital claim payments replaced time-consuming paper processes, cutting manual efforts significantly.
By reducing reliance on paper checks, Nodak decreased expense while improving operational efficiency and the customer experience.
The transition was smooth, with quick adoption by policyholders, agents, and internal teams.
With fewer paper checks, Nodak reduced transaction costs and streamlined reconciliation.
Quicker payments and flexible options elevated the policyholder experience.
With the support of One Inc, Nodak remains at the forefront of delivering modern insurance experiences. Moving forward, the company is dedicated to continued innovation, adapting to the evolving needs and expectations of its customers.
“
It doesn’t matter what size insurer you are. You can modernize your payment experience. One Inc is very capable of working with companies of all sizes. It absolutely can be done.
– Chris Oen, Senior Vice President & Chief Claims Officer, Nodak Insurance Company