MAPFRE Insurance partnered with One Inc to revolutionize its claims payment processes, achieving rapid digital transformation, improving customer satisfaction, and unlocking operational efficiency.
MAPFRE Insurance, among the top 25 personal lines carriers nationwide, provides auto, home, and commercial coverage to policyholders across 11 states. Backed by an A.M. Best 'A' rating, MAPFRE serves its customers through a network of over 3,000 independent agents and brokers.
Legacy processes increased costs, delayed payments, and diminished efficiency.
Policyholders and vendors increasingly required seamless, fast digital payment capabilities.
The on-premise solution added operational complexity and high maintenance costs.
By implementing the ClaimsPay® digital payments platform from One Inc, MAPFRE achieved:
Eliminating paper checks simplified payment workflows for adjusters and policyholders.
Transitioning to a cloud-based solution reduced IT costs and unlocked business benefits by consolidating systems.
Integrating with Hi Marley’s texting platform enabled MAPFRE’s adjusters to effortlessly manage a significant portion of their digital claim payments within a single, unified conversation.
Transition to the new payments platform was completed in just five months.
Payments became faster, with over 80% of payments issued through the Hi Marley integration processed within 24 hours, offering policyholders greater convenience and transparency.
Integrated digital payment notifications within the Hi Marley texting platform improved visibility and boosted engagement, with a 40% higher open rate compared to emailed digital payment notifications.
MAPFRE plans to expand its partnership with One Inc by integrating ClaimsPay with another legacy system and exploring new One Inc solutions. This deepened collaboration reflects a commitment to enhancing the customer experience while maintaining a competitive edge in the digital insurance space.
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ClaimsPay has enabled us to meet the changing needs of our customers through its agile and flexible technology, while also gaining a competitive edge in today’s digital insurance marketplace.
– Anurag Bairathi, Chief Claim Officer, MAPFRE Insurance