CURE Auto Insurance partnered with One Inc to transform its payment processes, reduce paper check volume, and enhance customer satisfaction.
Citizens United Reciprocal Exchange (CURE) is a not-for-profit auto insurance provider headquartered in Princeton, New Jersey. Operating in New Jersey, Pennsylvania, and Michigan, CURE is recognized for its innovative solutions and commitment to responsible drivers, earning a spot on Forbes’ 2025 list of America’s Best Insurance Companies.
CURE required a modern, scalable solution to meet policyholder expectations for easier, faster, and more secure digital payments for both premiums and claims.
Relying on legacy systems and paper checks delayed payments, increased costs, and created complications for policyholders and vendors.
Managing vendor onboarding and manual vendor claim payments strained adjuster resources and slowed down claims processing.
CURE partnered with One Inc to modernize its payments technology through its unified payments platform. This partnership delivered:
Leveraging the unified platform enabled streamlined processes, automated payment workflows, and reduced reliance on manual checks.
Transitioning to digital claim payments reduced paper check volume, significantly improving operational efficiency and speed to funds.
Policyholders gained access to flexible digital payment options, including Apple Pay®, Google Pay™, PayPal®, and Venmo.
CURE reduced paper check volume by 90% in under six months.
84% of vendors have stored payment preferences.
Partnering with Guidewire and One Inc has fueled innovation, growth, and value.
CURE continues to optimize its payment processes with One Inc’s unified platform, focusing on innovation and customer experience. Already live with alternative payment methods like Apple Pay® and Venmo, CURE plans to expand capabilities to include premium refunds and auto total loss lienholder workflows.
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Choosing One Inc and their digital payment solutions was a clear decision. By utilizing a flexible and scalable platform, we’ve enhanced the experience for both policyholders and vendors, emphasizing choice, convenience, and cost efficiency.
– Douglas Benalan, Chief Information Officer, CURE