Accelerating Innovation with a Unified Digital Payments Platform
Mountain West Farm Bureau partnered with One Inc to modernize its payment processes, strengthen its ecosystem, improve operational efficiency, and enhance customer satisfaction.
Mountain West Farm Bureau partnered with One Inc to modernize its payment processes, strengthen its ecosystem, improve operational efficiency, and enhance customer satisfaction.
Mountain West Farm Bureau, a multi-line insurer based in Wyoming, has been delivering exceptional claims service and reliable protection for over 75 years. With a focus on customer experience and innovation, the company has earned multiple industry awards, including Guidewire’s Innovation Award.
Outdated systems hindered operational efficiency and scalability, creating delays in claims processing and payments.
Reliance on paper checks and manual workflows increased costs and extended claim settlement times.
Policyholders expected faster, more convenient, and personalized digital premium and claim payment options.
Mountain West partnered with One Inc to implement a unified digital payments platform, delivering:
A single platform for both premium and claim payments, reducing reliance on manual checks, and improving efficiency.
Policyholders gained access to a digital wallet and flexible payment options, ensuring convenience and satisfaction.
Pre-built integration with Guidewire Cloud accelerated implementation and reduced costs.
The Built-by-Guidewire integration reduced implementation time by nearly 90%.
Achieved 77% vendor digital adoption and 87% customer digital payment adoption.
One Inc inbound and outbound payment telemetry data, combined with Guidewire ClaimCenter data, drives powerful business intelligence that enables better decision-making and strategy formation.
Mountain West continues to innovate with One Inc’s unified platform, focusing on delivering seamless inbound and outbound payments while unlocking new opportunities for growth and customer satisfaction.
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Payments are at the heart of what we do — ensuring our policyholders are made whole again after an insurance claim. One Inc is there with us at the beginning and the end of a beautiful dance of digital capability.
– Tim Hays, Vice President and Chief Information Officer, Mountain West Farm Bureau