Virginia Farm Bureau Insurance collaborated with One Inc to modernize premium payments and enhance customer experience without compromising reliability or security.
Founded more than 75 years ago, Virginia Farm Bureau Mutual Insurance Company provides a comprehensive portfolio of quality insurance products and risk management solutions — including auto, home, farm and ranch, and small business coverage — while remaining committed to delivering financial peace of mind through competitive, high-quality products and services.
Reliance on manual workflows and phone-based payment methods created inefficiencies and limited customer convenience.
Policyholders lacked access to modern, flexible payment methods like credit card and ACH, which were becoming industry standards.
Customers expected faster, more secure, and user-friendly payment experiences that included self-service options to match their digital-first lifestyles.
Virginia Farm Bureau selected One Inc and the PremiumPay® platform, delivering:
A fully digital, self-service payment platform improved the customer experience, increasing premium payment convenience, flexibility, and control.
Features like 'Quick Pay' allowed policyholders to make premium payments in minutes without creating an account, improving satisfaction.
Smooth integration with Virginia Farm Bureau’s core systems ensured a seamless delivery and accelerated time to value.
Realized $1.8 million in annual cost savings by leveraging PremiumPay’s advanced digital capabilities.
Automated workflows streamlined operations, allowing Virginia Farm Bureau to manage significant policy and premium growth without adding staff.
Policyholders benefited from faster, more convenient payment options, boosting overall satisfaction.
Virginia Farm Bureau continues to refine its digital payment experience with One Inc, ensuring the platform evolves to meet future business goals and policyholder needs.
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“One Inc immediately stood out to us for their deep understanding of the insurance industry, payment expertise, robust platform capabilities, and the flexibility and genuine openness of their leadership team. More than six years later, our relationship has only grown stronger.”
– Karen Clarke, Director, Business Systems Solutions, Virginia Farm Bureau Mutual Insurance Company