The Philadelphia Contributionship Builds a Unified Foundation for Payment Modernization

The Philadelphia Contributionship
Builds a Unified Foundation for Payment Modernization

By implementing One Inc's PremiumPay® and ClaimsPay® solutions, The Philadelphia Contributionship modernized premium collection and claims disbursements, achieving significant annual cost savings, increasing payment efficiency, and positioning the organization for continued innovation.

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About The Philadelphia Contributionship

Founded in 1752 by Benjamin Franklin and fellow civic leaders, The Philadelphia Contributionship is America's oldest property insurance company. For more than 270 years, the organization has balanced a rich heritage with a commitment to innovation, continuously evolving to enhance service, operational efficiency, and financial strength.

The Challenges

Before partnering with One Inc, Germania experienced several payment challenges, including:

Modernizing Legacy Payment Processes

The organization sought to reduce reliance on manual, paper-based payment processes while improving efficiency across premium collection and claims disbursement workflows.

Managing Complex Mortgagee Claims Payments

Frequent mortgage servicing transfers made it difficult to maintain accurate lender information, creating delays, rework, and friction in homeowners claim payments.

Streamlining Reconciliation and Vendor Payments

Month-end payment batches, limited remittance details, and manual reconciliation processes created administrative burden for vendors, claims teams, and finance staff.

The Solutions

The Philadelphia Contributionship partnered with One Inc to implement PremiumPay® and ClaimsPay®, delivering:

A Unified Digital Payments Platform

A single platform modernized both inbound premium payments and outbound claims disbursements across the policyholder lifecycle.

Mortgagee Payment Automation

ClaimsPay's mortgagee payment workflow leverages One Inc's Mortgagee Network to verify lender information and streamline homeowners claim payments.

Vendor Payments and Digital Adoption

One Inc's extensive Vendor Network and concierge onboarding services accelerated adoption while simplifying payment delivery and reconciliation.

Impact and Results

Significant Annual Cost Savings

Realized significant annual cost savings through PremiumPay-driven automation and operational efficiencies.

Strong Vendor Digital Adoption

Achieved 87% digital adoption among vendor payments, reducing reliance on paper checks while improving payment efficiency and vendor onboarding.

Streamlined Mortgagee Payments and Improved Claims Efficiency

Leveraged One Inc's Mortgagee Network to verify lender information, reduce payment delays, eliminate unnecessary rework, and enhance the homeowners claim experience.

Looking Ahead

Building on the success of PremiumPay and ClaimsPay, TPC continues to explore opportunities to further modernize payment processes across the organization. As part of its future roadmap, the carrier is evaluating additional mortgage-related payment capabilities, including Escrow Premium Pay (EPP), to further streamline operations, reduce manual processing, and enhance the policyholder experience.

WHAT OUR CUSTOMERS SAY

“

The efficiencies gained through ClaimsPay have enabled us to redirect resources to higher-value activities. What once required three people managing multiple payment-related tasks can now be handled by a single dedicated resource, allowing team members to support other areas of the business.

- Maryanne Brown, Finance Manager, The Philadelphia Contributionship

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