By switching to One Inc, Carnegie was able to maintain PCI compliance, including migrating their existing credit card tokens to One Inc, and deliver a better payment experience for policyholders (and producers).
Payment information is now captured through a Carnegie-branded form embedded within their insured portal – no more double login or being sent to a separate payment window. Additionally, the payment form is mobile-optimized, and the set-up process for automatic payments has been simplified – further reducing the friction for policyholders making a digital payment.
"Working with One Inc has not only modernized the payment experience for our policyholders, it has also served as an impetus for updating our entire insured portal,” said Negrey. “Today, our customers have a faster and more convenient payment experience across devices."
Another reason Carnegie selected One Inc was because of its proven ability to process at scale and support convenience fees. Plus, the finance department now has greater access to payment details and reports via the One Inc portal.
"One Inc’s track record gave us confidence in their ability to support our current and future processing needs as well as support convenience fee configurations," said Negrey. "In addition, we are now settling payments faster and have unified reporting of credit card and eCheck transactions, adding efficiency to our reconciliation process."
Lastly, Negrey and the Carnegie team were impressed with One Inc’s industry knowledge. The experience in insurance was apparent throughout the evaluation and implementation process.
Some of our results:
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