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Celina Insurance Group Selects One Inc as Payment Processing, Reconciliation and Customer Retention Partner

Ohio-based mutual carrier consolidates payment platform to offer an improved user experience, increase customer retention and streamline internal processes

September 8, 2016
Celina, Ohio and Folsom, California

Celina Insurance Group, a U.S. Property/Casualty (P&C) Insurance Company, and One, Inc., the leading provider of cloud-based insurance software, today announced that Celina Insurance Group has selected ProcessOne® to manage its payment processing and daily cash reconciliation, ContactOne™ to increase policy retention, and PortalOne™ to enable multi-device access to payment information.

One, Inc.’s market-leading payments platform—developed specifically for the insurance industry—will enable Celina Insurance Group to improve data security, streamline internal processes, and improve customer service, which will help them control costs, retain current customers, and increase new business.

“We wanted to offer our customers a better payment experience overall, including improved payment portals and the ability to make recurring payments,” said Bill Montgomery, Celina Insurance Group President and CEO. “One, Inc.’s integrated platform will allow us to do all this and more. We’re looking forward to working with their team on the implementation and getting into production.”

Once implemented, ProcessOne, ContactOne, and PortalOne will allow Celina Insurance Group to:

  • Enhance the satisfaction of their customer with the convenience of inbound Interactive Voice Response (IVR) with the ability to make a payment by phone.
  • Offer improved payment features including storing credit cards for reuse and recurring credit card payments.
  • Enhance the payment experience for their customers via customized payment portals that can be accessed via computer, tablet or mobile phone.
  • Enhance the daily cash reconciliation process; and
  • Reduce the cost of credit card processing and scope of PCI compliance, to reduce data security concerns.

“We’re very happy to welcome Celina Insurance Group as a One, Inc. customer,” said Christopher W. Ewing, President & CEO, One, Inc. “Critical issues that carriers have—including policyholder retention, reconciliation and data security—are what ProcessOne, ContactOne, and PortalOne were developed to solve. We are confident that they will see a positive business impact immediately and will continue to see the value grow.”

Founded in 1914, Celina Insurance Group is comprised of four mutual property and casualty insurance companies. Celina underwrites auto, non-standard auto, farm, home, commercial auto, and property insurance as well as umbrella and casualty coverage in six Midwestern states. Celina Insurance Group is represented by some 500 independent agencies.

One, Inc. provides an integrated cloud-based platform designed to make it effortless to manage your business. We bring together core functions combined with data and analytics, CRM, payment processing and agency management—all in ONE modern solution—to provide a seamless approach to the customer experience. For more information, please visit www.oneincsystems.com


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