Mountain West Farm Bureau Selects One Inc to Modernize Policyholder Engagement and Insurance Payments
Wyoming-based multi-line insurer takes next step in digital transformation journey
FOLSOM, Calif. – October 20, 2021 – One Inc, the leading digital payments network for the insurance industry, announced today that Mountain West Farm Bureau Mutual Insurance Company (Mountain West), has selected One Inc’s PremiumPay platform to transform its inbound payments process. This significant partnership also modernizes Mountain West’s customer engagement infrastructure and delivers a more efficient and reactive payments process by implementing One Inc’s insured portal, modal window and interactive voice response technology.
Mountain West was founded more than 70 years ago to provide quality insurance products and risk management solutions primarily to farm and ranch clients. Today, the company offers a comprehensive multi-line insurance offering, including auto, home, farm and ranch, and small business coverage to clients through more than 81,000 policies. Mountain West’s selection of One Inc’s PremiumPay technology is the latest step in its digital transformation strategy. It will integrate with the company’s recently announced implementation of Guidewire Cloud, a pairing that will increase employee efficiency by streamlining workflow and automation and elevating the overall experience for agents and customers.
“A successful digital transformation strategy begins with strong underlying infrastructure — and we have strong conviction that the integration of One Inc and Guidewire Cloud’s software-enabled services will provide us a roadmap to direct and inform our future technology investments,” said Tim Hays, Vice President, Information Technology at Mountain West. “We are cognizant that our Farm Bureau policyholders demand a 21st century, technology-enabled approach to efficiently process payments and related workflow, and therefore we’re also thrilled that One Inc is more than just a groundbreaking payments platform — it truly offers an innovative approach to customer engagement.”
Mountain West joins nearly 200 independent insurance clients for One Inc, including five of the 15 largest insurance companies in the US. The partnership comes on the back of an active first half for the company in 2021 as carriers of all sizes, as well as insurtechs, take measure of their technology platforms, seeking to keep pace in a post-pandemic environment where no-touch customer experiences and digitization of financial services infrastructure have become the standard.
“It is refreshing to see Mountain West not only fully embrace innovation, but take a swift, comprehensive approach to doing so by purposely selecting two top insurtech platforms with deep integration capabilities,” said Ian Drysdale, Chief Executive Officer at One Inc. “We are thrilled to have Mountain West’s vote of confidence in our PremiumPay platform as the company continues to pursue greater flexibility for its customers and control over its bottom-line.”
About One Inc
One Inc is modernizing the insurance industry through a unified and frictionless payment network. Focusing only on the insurance industry, One Inc helps carriers transform their operations by reducing costs, increasing security, and optimizing customer experience. The comprehensive end-to-end digital payments platform provides expanded payment options, multi-channel digital communications, and rapid digital claim payment, even for the most complex insurance use cases. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. For more information, please visit www.oneinc.com.
About Mountain West Farm Bureau Mountain West is a multi-line insurance company, serving the needs of individuals, families, and businesses throughout Wyoming and Montana for over 70 years. Our mission is to provide financial peace of mind for our customers with competitive, quality products and services. For more information, please visit http://www.mwfbic.com.