The General Insurance Case Study

Entering the Digital Age of Insurance

It wasn’t that long ago that the idea of performing a damage appraisal without having a person physically go out to inspect a vehicle seemed an impossibility to claims folks at The General ®. Today, however, the Nashville
based company not only has a mobile app that enables customers to more easily buy insurance, obtain digital ID cards and file claims, but their customers can receive on-demand support via chat functionality instead of relying upon phone calls.

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