Insurer Communication During the Claims Process: An Integral Element of Policyholder Satisfaction and Loyalty

Claimant data and feedback from a Celent report commissioned by One Inc reveal a stark reality: 45% of customers experience inconsistent messaging, and 43% report weak or missing feedback loops.

Download this whitepaper to learn how insurers are transforming routine claims interactions and communications into moments that build trust and create loyal policyholders.