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The One Inc Content Team

The One Inc Content Team

The One Inc Content Team strives to provide valuable insights about digital trends and payments innovation for the insurance community.

Recent posts by The One Inc Content Team

4 min read

Customer Journey Mapping: Meeting Insurance Customers Where They Are

By The One Inc Content Team on Oct 12, 2021 5:00:00 AM

In part 3 of our Insurance Customer Journey Blog Series, we delve more into why customer journey mapping is critical for insurers today and how an end-to-end journey perspective ensures better outcomes

Topics: Customer Experience
4 min read

The Pandemic Has Boosted Mobile Payments – But There’s Still Potential for Insurers to Tap

By The One Inc Content Team on Sep 21, 2021 7:05:26 AM

Mobile technology is changing many aspects of daily life, and that includes the way people pay for things. During the pandemic, mobile payments took on a greater importance, but tremendous potential remains untapped. Here’s a look at the current trends in mobile payments.

Topics: Payments Technology & Innovation Mobile
4 min read

Digital Engagement Engenders Transparency & Trust

By The One Inc Content Team on Aug 31, 2021 9:00:05 AM

In our Insurance Customer Journey Blog Series, we discuss why reimagining the customer journey is critical, where the current improvement gaps among insurers lie, and further delve into ways these gaps can be addressed. Here in part 2, we take a deeper look at the value of digital engagement, its impacts on customer retention, and how it can engender transparency and trust.

Topics: Digital Engagement
4 min read

5 Things Insurers Need to Know About Digital Wallet Payments

By The One Inc Content Team on Aug 10, 2021 8:00:00 AM

In March 2020, the Merriam-Webster Dictionary added contactless to its word list1. They define it as relating to or “being a technological system (as for making payments) where information is transmitted without physical contact”.

Topics: Digital Wallet Payments Digital Wallet
4 min read

A Superior Experience: Digital Insurance Premium Refunds & Agent Commission Payments

By The One Inc Content Team on Jul 27, 2021 8:00:00 AM

To account for a reduction in driving during the pandemic, auto insurers gave back more than $18 billion in premiums, according to Insurance Journal1. That’s a great deal of money, but unfortunately, not all auto insurance customers noticed. A J.D. Power study2 found that only about 52% of auto insurance customers knew about the refunds. Those who were aware of the refunds had a more positive perception of their insurer’s brand than those who did not.

Topics: Digital Payments digital premium refunds