Michigan-based insurer eyes efficiency, operational benefits with revamped digital claims workflow accelerated by Guidewire
FOLSOM, Calif. – March 8, 2022 – One Inc, the leading digital payments network for the insurance industry, announced today that Hastings Mutual Insurance Company has selected One Inc’s ClaimsPay platform to transform its outbound payments process. The partnership, which leverages One Inc’s Ready for Guidewire accelerator, modernizes the Midwestern carrier’s claim payments infrastructure with a solution that delivers faster, and more efficient claims resolution, expanded digital payment options and harmonized workflow, and removes reliance on paper check issuance and manual intervention.
Founded in 1885, Hastings Mutual is a well-established, award-winning organization with strong financial stability and an emphasis on customers’ well-being. Throughout its long history, the carrier has expanded to underwrite policies for business, personal, and farm insurance, following its original focus on natural disasters. Hastings Mutual’s selection of One Inc’s ClaimsPay is its latest step forward in assuring that policyholders are taken care of in the critical moments when a claim is initiated, adjusted, and completed.
“At Hastings Mutual, we aim to be exceptionally mindful of our customers and their experience with our agents, adjusters and claims team. We’ve realized that so much of that relies upon our technology capability in managing new claims, ultimately making those payments available to policyholders as quickly and effortlessly as possible in an acute time of need,” said Timothy Mann, Chief Claim Officer at Hastings Mutual. “With ClaimsPay and One Inc, we are certain we have found a best-of-breed solution and the right partner to pursue digital transformation in this crucial area for our business, one that comports with our company philosophy and keeps us ahead of our competition.”
“One Inc is very pleased to add Hastings Mutual to its growing list of well-regarded regional carriers who are accelerating payments digitization with us” commented Ian Drysdale, One Inc Chief Executive Officer. “With hundreds of leading clients leveraging our network, each client benefits from the claims digitization of all, creating a best in class experience for carriers, consumers and vendors alike.
About One Inc
One Inc is modernizing the insurance industry through a unified and frictionless payment network. Focusing only on the insurance industry, One Inc helps carriers transform their operations by reducing costs, increasing security, and optimizing customer experience. The comprehensive end-to-end digital payments platform provides expanded payment options, multi-channel digital communications, and rapid, digital claim payments, even for the most complex insurance use cases. As one of the fastest growing digital payment platforms in the insurance industry, One Inc manages billions of dollars per year in premium and claim payments. For more information, please visit www.oneinc.com.
About Hastings Mutual
Hastings Mutual Insurance Company is an award-winning, A. M. Best: A (Excellent) rated, regional Property Casualty insurance company. Hastings Mutual operates in the six Midwestern states of Michigan, Illinois, Indiana, Iowa, Ohio, and Wisconsin. The company, based in Hastings, Michigan, was founded in 1885. Hastings Mutual writes commercial, personal, and farm lines of business through a network of independent insurance agents. For more information about Hastings Mutual, visit the company website at www.hastingsmutual.com or find them on Facebook and LinkedIn.