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Customer Journey Mapping: Meeting Insurance Customers Where They Are
In a survey of risk managers, 46% said they will be considering the use of drones within their own businesses in the next year, with 7% already using drones in business operations. Today, more than 100 insurance companies have received approval from the Federal Aviation Administration (FAA) to test drones for various commercial purposes in the U.S. But as drone use increases, drone-related claims in the insurance industry are also expected to increase.
From claims support to fraud prevention, drones are expected to have a $6.8 billion impact on the insurance industry over the next few years. A key area where commercial drones are particularly useful is in claims, helping insurers save time and reduce losses. Here’s how: