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11 min read

Insurance Industry: 12 Trends for 2021

By Patricia Moore on May 3, 2021 12:44:23 PM

As we enter the new year, it’s once again time to examine the industry trends and emerging technologies that are shaping insurance in 2021. Unquestionably, this past year has brought severe and unexpected challenges to businesses and consumers worldwide. At the same time, we’ve learned some valuable lessons, including the critical importance of both planning and agility when building out a long-term growth strategy. By infusing decisive action with flexibility, your organization can continue making progress and serving customers, regardless of changing circumstances.

Topics: Industry Trends Technology & Innovation
2 min read

Driving Customer Innovation and Value Together: The Power of Ecosystems

By Anne Freitas on Jan 19, 2021 6:00:00 AM

Changes in consumer behavior toward digital demand increased exponentially in 2020. As Satya Nadella, Microsoft’s CEO stated last year, “We’ve seen two years’ worth of digital transformation in two months.” The increasing customer demand for a superior digital experience has driven the need for insurers to accelerate their digital strategies. Meeting the ever evolving and increasing digital needs and expectations of today’s customer requires insurers to be able to pivot quickly and get to market even faster, while still focusing on cost savings, operational efficiency and business continuity. It would be almost impossible for an insurer to have the resources and expert capabilities to handle these challenges on their own. It takes strategic partnerships and a strong ecosystem for insurers to be able to provide a truly personalized digital customer experience. Partner ecosystems also play a pivotal role in an insurer’s ability to innovate and grow.

Topics: Technology & Innovation guidewire
3 min read

How to Reduce Time-to-Close Through Automation

By The One Inc Content Team on Dec 17, 2020 6:00:00 AM

In the claims process, speed matters. The 2019 J.D. Power U.S. Auto Claims Satisfaction Study found that customer satisfaction with the claims process had reached an all-time high, an improvement that was fueled by shorter cycle times.

Topics: Technology & Innovation Claims
3 min read

Sharpen Your Combined Ratio with Three Digital Insurance Advancements

By The One Inc Content Team on Nov 19, 2020 7:00:00 AM

Insurers are under increased pressure to improve their profitability, and digitalization provides a clear way forward.

Topics: Technology & Innovation Profits & Loss
3 min read

The Critical Role of Digital Payments in a Remote Insurance Environment

By Patricia Moore on Nov 12, 2020 7:00:00 AM

Although the pandemic continues to send economic shockwaves throughout the insurance industry, the degree and scope of impact has not been evenly distributed. Much of this disparity can be attributed to the digital infrastructure within each organization, as widespread social distancing mandates have forced businesses and consumers to abandon traditional in-person interactions in favor of remote access alternatives.

Topics: Payments Technology & Innovation