11 minute read
To improve customer experience, retention, and profits, insurance carriers are beginning to tap into the power of customer centricity.
9 minute read
People are sharing their customer experiences, and others are listening. Insurers that want to boost customer loyalty should be listening, too.
8 minute read
Insurers are competing for market growth. The key to success may lie in delivering in a positive customer experience.
9 minute read
Optimizing transformation initiatives by effectively managing the people side of change increases ROI, delivers customer value, and improves outcomes.
10 minute read
Insurers need to pay attention to the end-to-end customer journey if they want to optimize the customer experience, increase retention, and stay competitive.
7 minute read
Policyholder retention is increasingly challenging. However, the four C’s of customer service can help. Find out how these strategies work in insurance .
6 minute read
Check out these four modern mobile trends that allow insurance providers to better engage with policyholders and improve the customer experience.
8 minute read
Find out how to make the claims experience as positive as possible, maximizing the opportunity to earn your customer's loyalty.
10 minute read
Check out these examples of the insurance ecosystem in action, and learn about how this new business model can benefit both insurers and policyholders.
6 minute read
Insurance ecosystems are quickly becoming a top trend in the industry. Get the definition and learn the key benefits of this powerful business model.