9 minute read
Voice of the Customer: Asking, Listening & Loyalty
People are sharing their customer experiences, and others are listening. Insurers that want to boost customer loyalty should be listening, too.
9 minute read
By The One Inc Content Team on Jan 5, 2023 5:00:00 AM
People are sharing their customer experiences, and others are listening. Insurers that want to boost customer loyalty should be listening, too.
8 minute read
By The One Inc Content Team on Nov 17, 2022 5:00:00 AM
Insurers are competing for market growth. The key to success may lie in delivering in a positive customer experience.
Tags: Customer Experience
9 minute read
By The One Inc Content Team on Jul 28, 2022 5:00:00 AM
Optimizing transformation initiatives by effectively managing the people side of change increases ROI, delivers customer value, and improves outcomes.
Tags: Customer Experience
10 minute read
By The One Inc Content Team on Oct 12, 2021 12:00:00 PM
Insurers need to pay attention to the end-to-end customer journey if they want to optimize the customer experience, increase retention, and stay competitive.
Tags: Customer Experience
7 minute read
By The One Inc Content Team on Dec 2, 2020 2:00:00 PM
Policyholder retention is increasingly challenging. However, the four C’s of customer service can help. Find out how these strategies work in insurance .
Tags: Customer Experience
6 minute read
By Patricia Moore on Nov 22, 2019 9:13:00 PM
Check out these four modern mobile trends that allow insurance providers to better engage with policyholders and improve the customer experience.
8 minute read
By Patricia Moore on Nov 4, 2019 7:00:00 PM
Find out how to make the claims experience as positive as possible, maximizing the opportunity to earn your customer's loyalty.
Tags: Customer Experience, Claims
10 minute read
By Patricia Moore on Sep 17, 2019 4:00:00 PM
Check out these examples of the insurance ecosystem in action, and learn about how this new business model can benefit both insurers and policyholders.
Tags: Customer Experience, Business, Definitions, Ecosystems
6 minute read
By Patricia Moore on Aug 22, 2019 7:18:00 PM
Insurance ecosystems are quickly becoming a top trend in the industry. Get the definition and learn the key benefits of this powerful business model.
Tags: Customer Experience, Business, Definitions, Ecosystems
7 minute read
By Patricia Moore on Jun 20, 2019 4:00:00 PM
In insurance, the competition is steep. Find out how to keep policyholders happy and reduce churn with just a few quick adjustments to your claims process.
Tags: Customer Experience, Claims