The New Insurance Experience

In this white paper, we discuss the current state of digitization in insurance, the potential impact of current events on the digital future of the industry, and the benefits of having a cohesive digital strategy, no matter an organization’s size or current technology. 

Digital trends, technologies, and strategies redefining the industry

Increasing consumer demands and changing market conditions have reshaped the entire insurance industry. A spotlight has been shone on manual processes and the need for low to no-touch claims handling, especially in the arena of digital payments. The new insurance experience requires a more efficient business model, an open ecosystem approach, contactless instant payments, and a future-focused vision that allows for innovation. It requires a robust roadmap that can propel the enterprise forward on its digital journey. The new insurance customer expects ease, speed, and mobility. Insurers must rapidly cultivate a hyper-personalized, effortless, and superior digital customer experience.