12 minute read
Life Insurance in North America: Market Trends Reshaping the Industry
Discover the top trends reshaping the North American life insurance market. Our analysis covers falling ownership, cost fallacies, and the digital research shift.
11 minute read
How Insurers Can Set Themselves Apart by Embracing Customer Centricity
To improve customer experience, retention, and profits, insurance carriers are beginning to tap into the power of customer centricity.
9 minute read
Voice of the Customer: Asking, Listening & Loyalty
People are sharing their customer experiences, and others are listening. Insurers that want to boost customer loyalty should be listening, too.
8 minute read
How Insurance Customer Experience Can Fuel Growth
Insurers are competing for market growth. The key to success may lie in delivering in a positive customer experience.
9 minute read
5 Ways to Optimize Your Transformation Initiatives
Optimizing transformation initiatives by effectively managing the people side of change increases ROI, delivers customer value, and improves outcomes.
10 minute read
Customer Journey Mapping: Meeting Insurance Customers Where They Are
Insurers need to pay attention to the end-to-end customer journey if they want to optimize the customer experience, increase retention, and stay competitive.
7 minute read
The Four C’s of a Modern Customer Experience
Policyholder retention is increasingly challenging. However, the four C’s of customer service can help. Find out how these strategies work in insurance .
6 minute read
Four Mobile Trends to Improve the Customer Experience in Insurance
Check out these four modern mobile trends that allow insurance providers to better engage with policyholders and improve the customer experience.
8 minute read
Claims: A Make-or-Break Moment for Insurers
Find out how to make the claims experience as positive as possible, maximizing the opportunity to earn your customer's loyalty.
10 minute read
What is an Insurance Ecosystem (Part 2)
Check out these examples of the insurance ecosystem in action, and learn about how this new business model can benefit both insurers and policyholders.