7 minute read
The Role of Customer Experience in Insurance Payments
At insurance companies, payments used to be considered a Finance and IT matter. Now, payments is a big part of the Customer Experience (CX) discussion.
16 minute read
12 Insurance Industry Trends Defining 2026
Navigate the insurance industry's evolving landscape in 2026! Stay ahead of emerging challenges and unlock new opportunities with insights into 12 key industry trends.
7 minute read
Making Insurance Bill Payment a Policyholder Priority
How do today's consumers prioritize their home and auto premiums payments? Learn how digital engagement can policyholders prioritize their insurance bills.
9 minute read
How Amazon is Changing the Insurance Industry
Amazon has set a high bar for consumer expectations. Learn what kind of customer experience keeps today's policyholders loyal to their insurance providers.
6 minute read
Why Insurers are Dumping Generic Payment Processing
Insurers are replacing generic payment providers with insurance-specific solutions. Learn how to use payments as part of your customer retention strategy.
4 minute read
Are You Treating the Payments Process as a Customer Experience?
Many insurers simply do not view payment processing as an opportunity to improve customer experience, and to improve operational efficiency and costs.